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Insurance

Castellan

Claims that close themselves

Castellan: Claims that close themselves

Client identities and brand marks are anonymised. Names, logos and interfaces shown are not real companies or real projects.

Sector
Insurance
Location
Doha, Qatar
Year
2024
Kickoff to production
19 weeks
01Overview

Motor claims from first photo to settlement, with the straightforward majority never reaching a human.

02The problem

A motor claim took eleven days. Damage photos arrived over WhatsApp at every angle and quality, adjusters retyped police reports, and fraud was usually noticed after the cheque cleared.

03What we built
01

Guided capture at the roadside

The claimant is walked through the exact shots an adjuster needs, with quality checked on the spot rather than three days later.

02

Straight-through under threshold

Damage assessment, policy validation and repair pricing settle low-value claims automatically. Adjusters see only what genuinely needs judgement.

03

Fraud signals at intake

Image forensics, claim history and network patterns score every claim before payment, not during the audit.

04The result

The average claim now closes in under a day and a half, and adjusters spend their time on the complex minority where their expertise actually earns money.

What changed

Straightforward claims
Same day
Intake to settlement
Photo-first
Before payment
Fraud flags
Stack
  • Next.js
  • Python
  • Postgres
  • Vision models
  • Temporal
Disciplines applied
Next step

Tell us what's slowing you down.

Fifteen questions, one screen at a time, and a verdict at the end. No call needed to get it.

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