AI business automation
Judgement-heavy steps, classifying, summarising, deciding, handled by models inside your workflows.
- Engagement
- Fixed-scope build, accuracy monitoring optional
- Typical timeline
- 6–7 weeks
- Starts with
- A folder of 300 real documents from last quarter, exactly as they arrived.
Four hundred emails, forms and PDFs arrive each day, and someone has to read every one to decide what it is, where it belongs and what it contains. The work is not difficult. It is unbounded, and it fails quietly on the days volume spikes.
Automation that finally covers the messy fifth of cases rules-based tools miss.
What we build
Concrete artefacts, handed over and documented.
A labelled set of your own past documents, sorted into the categories your process actually uses
Classification and extraction scored against that set per category, so you can see which document types it handles and which it does not
A confidence threshold with an exception queue, so uncertain items reach a person instead of the pile
Write-back into the system that owns the record, built so a retry can never create a duplicate
A monthly check comparing live accuracy against the original test set, because inputs drift even when the model does not
What changes
The queue clears in minutes regardless of what the day brings
Error rate is known per document type rather than averaged into something meaningless
Staff move from reading everything to reviewing the small share the system flags
How it runs
- Weeks 1–2
01Label
We take real documents from your last quarter and agree, case by case, what the correct outcome would have been.
- Weeks 3–5
02Build and measure
Extraction, classification and routing, reported as a per-category score you can argue with.
- Weeks 6–7
03Shadow run
It processes the same post as your team for two weeks and we compare every disagreement before it takes over.
Chosen per project. Named here so you can see the shape of it.
- OpenAI
- Anthropic Claude
- Braintrust
- Postgres
- n8n
Questions we get asked
Tell us the outcome, not the tooling.
Send us the situation you are in. We will tell you which discipline it belongs to, what we would do first and what it costs, including when the answer is to wait.