Membership platforms
Gated content, tiers, renewals and community mechanics running in one system.
- Engagement
- Fixed-scope build, retainer through the first renewal cycle
- Typical timeline
- 9–10 weeks
- Starts with
- A list of every tier you sell and what each one is supposed to include.
Members join, and a chunk of them vanish at the first renewal because nothing reminded them why they were paying. Your content sits in a drive, your payments in one tool and your community in another, and none of the three agrees on who is currently a member.
Recurring revenue with churn you can actually see and fight.
What we build
Concrete artefacts, handed over and documented.
- 01
A tier model written before it is built: what each tier includes, what happens on upgrade, and what a member loses on downgrade
- 02
A gated content library where access is checked against live subscription status rather than a list someone updates by hand
- 03
Recurring billing with card retries, dunning email, and a cancel flow that offers a pause before it offers goodbye
- 04
A thirty-day onboarding sequence, because the first month decides the renewal far more than the eleventh
- 05
A community or discussion space tied to the same account, so a lapsed member loses access without an administrator noticing
- 06
A member account area with invoices, plan changes and a history of what they have actually used
What changes
Access matches payment status in both directions, automatically
Involuntary churn from expired cards drops, which is usually the cheapest retention available to a subscription business
Adding a tier becomes a configuration change instead of a development project
How it runs
- Weeks 1–2
01Tiers and access rules
We write down every tier, every entitlement and every edge case, including what a member keeps after they cancel.
- Weeks 3–8
02Platform build
Accounts, gating, the content library and the member area, with the community connected to the same identity.
- Weeks 9–10
03Billing, onboarding and migration
Subscriptions moved across without asking members to re-enter a card, then the onboarding and dunning sequences switched on.
Chosen per project. Named here so you can see the shape of it.
- Next.js
- Stripe Billing
- Supabase
- Mux
- Discourse
Questions we get asked
Tell us the outcome, not the tooling.
Send us the situation you are in. We will tell you which discipline it belongs to, what we would do first and what it costs, including when the answer is to wait.