Lead management systems
Capture, dedupe, score, assign and follow up, with every lead accounted for.
- Engagement
- Fixed-scope build, 30 days of tuning included
- Typical timeline
- 3–4 weeks
- Starts with
- We send a test enquiry through every channel you own and time the reply.
An enquiry answered in five minutes is worth several times one answered tomorrow. Yours wait in a shared inbox until somebody opens it, and three of your channels never reach that inbox at all.
No lead waiting more than five minutes for a first response.
What we build
Concrete artefacts, handed over and documented.
- 01
Capture from every source into one queue: web forms, WhatsApp, phone calls, portal enquiries, and the walk-in a receptionist types in
- 02
Enrichment on arrival, company, size, sector, so whoever responds is not starting cold
- 03
Scoring and assignment within seconds, round-robin inside each team, with a language match where that matters
- 04
Response deadlines with escalation: if the owner has not made contact in fifteen minutes, the lead moves
- 05
A duplicate check that recognises the same person enquiring twice through two channels
What changes
First response drops from hours to minutes, measured on every lead rather than sampled
No enquiry survives the night unassigned
You can prove which channel produces contactable leads and stop paying for the ones that do not
How it runs
- Week 1
01Find the leaks
We submit a test enquiry through every route you own, including the number on your Google listing, and record where each one lands.
- Weeks 2–3
02Queue, scoring, assignment
One queue, enrichment on arrival, and the assignment rules your sales manager currently applies by hand.
- Week 4
03Deadlines and reporting
Escalation thresholds, and the response-time report the team will be measured on.
Chosen per project. Named here so you can see the shape of it.
- Supabase
- Twilio
- WhatsApp Business Platform
- HubSpot
Questions we get asked
Tell us the outcome, not the tooling.
Send us the situation you are in. We will tell you which discipline it belongs to, what we would do first and what it costs, including when the answer is to wait.