WhatsApp automation
Official Business API flows for sales, support, reminders and payments.
- Engagement
- Fixed-scope build plus monthly platform and message costs
- Typical timeline
- 4–6 weeks, dependent on Meta approval
- Starts with
- Business verification with Meta, submitted on day one because it gates everything else.
WhatsApp is where your customers actually reply, and today that means three staff phones with no record of what was promised to whom. When one of those people leaves, the conversation history leaves with them.
Reaching customers in the channel where they actually reply.
What we build
Concrete artefacts, handed over and documented.
An official WhatsApp Business Platform account, a verified business profile, and a number that is not somebody’s personal handset
Message templates written and submitted for approval, bookings, reminders, order updates, payment links, in English and Arabic
Opt-in capture, with a stored record of consent for every number you message first
Conversation flows for the questions that make up most of your inbound, with a route to a human at any point
Agent handover through a shared inbox, so any team member can pick up a conversation with the full history in front of them
Every conversation written back to the CRM against the right customer record
What changes
Enquiries get an immediate reply on the channel your customers prefer, including outside office hours
Booking and payment reminders go out on their own, which is usually where the no-show rate falls
Customer conversations belong to the business rather than to a staff member’s phone
How it runs
01Account and approvals
Business verification, number provisioning and the first template submissions, because Meta’s review sets the pace of everything after it.
02Flows
We build the flows for your commonest inbound questions and test them with your own team playing customer.
03Handover and CRM
Shared inbox, escalation rules, CRM write-back, and a second round of templates once the first are approved.
Chosen per project. Named here so you can see the shape of it.
- WhatsApp Business Platform
- Twilio
- n8n
- Supabase
Questions we get asked
Tell us the outcome, not the tooling.
Send us the situation you are in. We will tell you which discipline it belongs to, what we would do first and what it costs, including when the answer is to wait.