Operations optimization
Finding the real constraint in your process and engineering it out.
- Engagement
- Diagnostic followed by one scoped rebuild
- Typical timeline
- 4–5 weeks
- Starts with
- Three months of timestamps for whatever this process produces.
Orders take eleven days from confirmation to delivery and everyone blames a different step. Nine of those days are actually spent waiting in queues that nobody measures.
More capacity from the team you already have.
What we build
Concrete artefacts, handed over and documented.
End-to-end measurement of the process: cycle time, waiting time and rework rate per step, taken from your own records
The bottleneck identified with arithmetic, where work arrives faster than it can be cleared, and what that costs per month
A rebuilt version of that one step, whether the answer is automation, a different sequence, or removing an approval that adds nothing
A capacity model showing what the process can absorb before the next constraint appears
A short set of operating metrics with thresholds, so drift is caught before it becomes a complaint
What changes
Cycle time falls where it matters commercially, not in the step that was easiest to improve
You know how much volume the current operation can take before something breaks
Rework stops being an invisible cost and becomes a number people manage
How it runs
01Measure
We instrument the process and pull the timestamps already sitting in your systems. Opinions about the bottleneck are collected, but not trusted.
02Diagnose
Queue analysis, capacity per step, and the monthly cost of the constraint, presented with the workings visible.
03Rebuild one step
We change the constraint and measure again, so the improvement is evidence rather than a claim.
Chosen per project. Named here so you can see the shape of it.
- Metabase
- Postgres
- Google Sheets
Questions we get asked
Tell us the outcome, not the tooling.
Send us the situation you are in. We will tell you which discipline it belongs to, what we would do first and what it costs, including when the answer is to wait.